By using the online store operated by CENO Company (hereinafter referred to as “the Company”), customers are deemed to have agreed to the following Terms of Use.

◆Customers are prohibited from reproducing, copying, storing, or transmitting any part of this service without prior permission from the Company. The Company may, at its discretion and without prior notice, delete any information registered or posted by customers. However, the Company is under no obligation to monitor or delete any information on this service in any circumstance.
◆Customers must not engage in any conduct that may infringe upon, restrict, interfere with, or otherwise threaten the rights of the Company or any third party in connection with this service.
◆The Company shall handle customers’ personal information appropriately in accordance with the Company’s Privacy Policy. Please refer to our Privacy Policy for details regarding the protection of personal information.
◆The Company makes no warranty of any kind regarding the completeness, accuracy, reliability, or usefulness of any information obtained through this service.
◆The Company shall not be liable for any damages caused to other users or third parties resulting from the use of this service.
◆Customers may not transfer or assign any rights or obligations under these Terms of Use to any third party.
◆The Company reserves the right to revise, add, suspend, change, or discontinue this service without prior notice. The Company shall not be liable for any damages incurred by customers as a result of such revisions, additions, suspensions, changes, or discontinuations.
◆The Company may change these Terms of Use at any time by displaying the revised content on the screen where this service is provided. Customers shall be deemed to have agreed to such changes through continued use of the service thereafter.
◆Customers agree to use this service in compliance with public order and morals, under their own responsibility.
◆If a customer violates these Terms or uses this service illegally or fraudulently, thereby causing damage to the Company, the Company may claim appropriate compensation (including attorney’s fees) from the customer.
◆If any doubt or dispute arises between a customer and the Company regarding these Terms, both parties shall make sincere efforts to resolve the matter through mutual consultation. If resolution cannot be achieved, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.
◆Matters not stipulated in these Terms shall be governed separately by the provisions established by the Company.
◆If any provision of these Terms is deemed invalid by a court of competent jurisdiction, such provision shall be modified or interpreted to best achieve its original intent to the extent permitted by law, and the validity of the remaining provisions shall not be affected.


Membership Terms

Article 1. Scope and Amendment of These Terms
1. These Terms shall apply to the provision and use of this service between the Company and “Users” as defined in Article 4.
2. The Company may change these Terms without obtaining prior consent from Users. The amended Terms shall take effect upon such change.

Article 2. Definition of Members
“Members” refers to customers who, having agreed to these Terms, complete the prescribed membership registration process and are approved by the Company. If the applicant is a minor, it shall be deemed that prior consent has been obtained from a qualified legal representative such as a parent or guardian.

Article 3. Use of the Service
1. Users shall use this service in accordance with these Terms and any other provisions separately established by the Company.
2. The Company may, without prior notice to Users, modify the content of this service at any time.

Article 4. Users
“Users” refers to individuals who browse, purchase, or otherwise use this service. By using this service, Users are deemed to have agreed to these Terms.

Article 5. Membership Registration
The Company offers a membership program as defined separately by the Company. Users acknowledge that membership registration may be required to use certain parts of this service.
1. Membership registration shall be completed by the applicant personally via the online membership management page (“My Page,” etc.) or by another method designated by the Company.
2. The Company will not approve a membership application if any of the following conditions apply:
(1) The applicant has previously violated any terms or conditions (not limited to these Terms) related to any service provided by the Company and has been subject to cancellation or similar disciplinary action.
(2) The applicant has previously delayed payment, refused to accept products, or otherwise breached obligations without valid reason in connection with any service provided by the Company.
(3) The Company reasonably determines that approval of the registration is inappropriate for operational or administrative reasons of this store.

Article 6. Registration of Email Address and Password
Members must register an email address and password during membership registration. The Company will authenticate members based on the unique combination of the registered email address and password.

Article 7. Management of Registered Information
1. Members shall promptly update their registration information using the method specified by the Company when any changes occur.
2. Members shall manage their registered email address and password at their own responsibility.
3. Members shall not lend, transfer, share, change the name of, sell, pledge, or otherwise disclose their registered email address and password to any third party.
4. Members are responsible for any damages arising from insufficient management, misuse, or unauthorized use by third parties of their email address and password. Except where exempted by law, the Company shall not be liable for any such damages. If a registered password is used, the Company may deem that it has been used by the member personally.
5. If a member becomes aware that their email address or password has been fraudulently used by a third party, they must immediately contact the Company and follow any instructions given.

Article 8. Services Provided
1. The services provided by the Company to members shall include the following:
(1) Product sales services
(2) Information provision services
(3) Other services that may be offered in the future

Article 9. Use of Services and Benefits
1. Members acknowledge that if the Company cannot confirm their membership status, they may not be eligible to receive certain benefits. Members may not transfer or exchange benefits or rights to any third party. The Company reserves the right to change, revise, or terminate any or all benefits without prior notice.
2. By registering as a member, individuals may receive various informational services such as email newsletters. Members acknowledge that certain emails or direct mail may be distributed to all members regardless of subscription preferences and that all communication costs, including internet connection and data charges, are to be borne by the user.

Article 10. Withdrawal Procedure
1. Members may withdraw from the service at any time by submitting a withdrawal request to the Company. Even if a member re-registers, any data regarding the number of purchases, purchase amounts, or earned benefits lost at the time of withdrawal will not be restored. When re-registering, the Company may treat the registration as a new membership and may, at its discretion, restrict the granting of any enrollment benefits.
2. Withdrawal must be completed personally by the member via the online membership management page (“My Page,” etc.) or another method designated by the Company.
3. The Company may retain user information for a certain period after withdrawal.
4. If a member dies or files for bankruptcy, they will be deemed to have withdrawn from the service at that time. Membership rights are not transferable through inheritance.

Article 11. Suspension of Membership Services and Revocation of Membership or Benefits
If a member falls under any of the following circumstances, the Company may, without prior notice, suspend access to membership services or revoke the member’s qualifications or benefits:
(1) Violation of these Membership Terms
(2) Violation of the “Online Store Terms of Use” separately established by the Company
(3) False information or failure to make required updates resulting in interference with Company operations
(4) Discovery that the applicant has previously violated any terms related to other services provided by the Company and was subject to membership cancellation or similar disciplinary action
(5) Discovery that the applicant has previously delayed payment, refused receipt of goods, or otherwise breached obligations without valid reason in relation to any services provided by the Company
(6) Discovery that the member engaged in prohibited acts defined in Article 10 of these Terms
(7) No use of the services defined in Article 6 for a continuous period of five years
(8) Any other case where the Company reasonably deems the registration inappropriate for operational or management reasons

Article 12. Prohibited Acts
Users shall not engage in any of the following acts:
(1) Submitting false information during membership registration
(2) Interfering with the operation of this service or engaging in any act likely to cause such interference
(3) Using a credit card fraudulently in connection with this service
(4) Illegally using an email address or password
(5) Engaging in any act that causes or may cause annoyance, loss, or damage to other users, third parties, or the Company
(6) Engaging in acts that are contrary to public order or morality, violate laws or regulations, or are likely to do so
(7) Engaging in any other acts deemed inappropriate by the Company

Article 13. Use of Personal Information
1. Personal information of members obtained by the Company in connection with the use of this service shall be handled in accordance with applicable laws and the Company’s separately established Privacy Policy.
2. The Company shall use members’ email addresses only for purposes such as login authentication, communication, and the provision of information services.
3. Members agree that the Company may provide members’ personal information, including membership ID numbers, to its partner companies under strict confidentiality agreements and within the minimum scope necessary to achieve the purpose defined in Article 7(1).

Article 14. Modification or Termination of Membership Terms
The Company may, without prior notice to members, change, revise, discontinue, or terminate these Membership Terms or their operational details. Members agree to such changes in advance. The revised Terms shall take effect upon modification.

Article 15. Purchase of Products
1. Users may purchase products through this service in accordance with the methods separately specified by the Company.
2. Users shall apply for the purchase of products in the manner prescribed by the Company.
3. Upon the Company sending an email confirming acceptance of the order to the user, a sales contract for the relevant product shall be deemed to have been concluded between the user and the Company.
4. Notwithstanding the preceding paragraph, the Company reserves the right to cancel or terminate a sales contract, or take any other necessary measures (collectively referred to as “cancellation, etc.”), if any of the following conditions apply or are deemed by the Company to apply. The Company shall not bear any liability for any loss or damage incurred by the user as a result of such cancellation, etc.:
　(1) It is found that the user has violated these Terms or other related terms in the past.
　(2) The user’s information is found to contain false, incorrect, or incomplete entries.
　(3) The Company determines that the user’s ability to perform obligations is uncertain.
　(4) The user is found or suspected to have engaged in fraudulent transactions, including purchases for resale or profit, impersonation of third parties, or other improper conduct.
　(5) Products cannot be procured due to being out of stock or other reasons.
　(6) A defect is discovered in the product and no replacement is available.
　(7) Any other case where cancellation, etc., is deemed necessary by the Company.
5. Upon completion of the sales contract, the Company will arrange shipment of the ordered products in accordance with the order details. Users acknowledge that delivery may be delayed depending on the destination or shipping conditions.

Article 16. Payment Methods
1. The total payment amount for purchased products shall include the product price (including consumption tax) plus any applicable shipping and handling fees. For international deliveries, import duties are not included in the purchase price and may be charged to the customer upon receipt of the goods.
2. Payment for purchased products shall be made exclusively by a credit card in the name of the member.
3. When paying by credit card, the member shall comply with the terms of the agreement separately concluded between the member and the credit card company. In the event of any dispute arising between the member and the credit card company regarding credit card use, it shall be resolved solely between those parties.

Article 17. Returns and Exchanges
Returns or exchanges of products shall only be accepted in cases where damage during delivery, defects, incorrect items, counterfeit products, pirated copies, or other reasons attributable to the Company are confirmed. Even when an exchange is requested, replacement may not be possible due to stock unavailability. In such cases, the Company shall refund the amount paid for the relevant product using a method designated by the Company.

Article 18. Cancellation of Orders
Orders cannot be canceled after they have been confirmed for reasons attributable to the customer.

Article 19. Disclaimer Regarding Products
Except where attributable to the Company, the Company shall not be liable for any damages, losses, or disadvantages arising from the quality, material, function, performance, compatibility with other products, or any other defects of products sold through this service.

Article 20. Disclaimers and Other Provisions
1. When this service provides links to other websites or resources, or when third-party websites or resources provide links to this service, the Company shall not be responsible for the content, use, or results of such linked sites or resources (including but not limited to their legality, validity, accuracy, reliability, safety, timeliness, or completeness). The Company may, at its discretion and without notice, remove links if it reasonably determines that the content of a linked website or resource is illegal or inappropriate for the management or operation of this service.
(1) In the event of natural disasters such as fire, earthquake, flood, lightning, or heavy snow
(2) In the event of war, civil unrest, terrorism, riot, or other social disturbances
(3) When the Company cannot obtain appropriate services from contracted telecommunications carriers, shipping companies, or internet service providers related to the operation of this service
(4) When technical difficulties arise that make it impossible for the Company to continue operations
2. Members shall bear all costs related to the preparation and installation of computer or communication equipment necessary to use this service, as well as telephone, fax, internet connection, line usage, labor, and any other related fees.
3. If data loss or corruption occurs due to malfunction, trouble, or communication failure of the computers or communication equipment that operate this online store, the Company may, without notice, immediately cancel a member’s registration or suspend membership services.
4. If a member causes any damage or loss to other users or third parties by using this service, the member shall resolve it at their own responsibility and expense and shall not cause any damage, loss, or disadvantage to the Company.
5. The Company shall not be liable for any damages, including mental distress or financial loss, arising from the use of this service (including any information provided by the Company) unless caused by intentional misconduct or gross negligence on the part of the Company.
6. Even if the Company implements reasonable security measures, it shall not be liable for any damage caused by unauthorized access, computer viruses, or other illegal activities affecting data related to this service.
7. The Company shall not be liable for any damage arising from the inability of members to use the membership service, regardless of reason.
8. Even if the Company is found liable, its liability shall be limited to direct and ordinary damages unless caused by willful misconduct or gross negligence.

Article 21. Prohibited Acts
Users shall not engage in any of the following acts. If a user violates this provision and causes damage to the Company or a third party, the user shall bear full responsibility for compensating all such damages:
(1) Acts that cause or may cause annoyance, loss, or damage to other users, third parties, or the Company
(2) Acts that infringe or may infringe the intellectual property rights, portrait rights, moral rights, privacy rights, publicity rights, or other rights of other users, third parties, or the Company
(3) Using this service for commercial purposes (except where expressly permitted by the Company)
(4) Acts that are contrary to public order and morals, or violate laws or regulations, or are likely to do so
(5) Registering information containing false or misleading content
(6) Using content obtained through this service beyond the scope of private use
(7) Reproducing, selling, publishing, distributing, or disclosing content obtained through this service via other users or third parties
(8) Collecting, storing, or saving other users’ personal information
(9) Uploading or transmitting through this service any computer viruses, codes, files, or programs designed to interfere with, destroy, or limit the functionality of software, hardware, or communication equipment

Article 22. Intellectual Property Rights
1. All intellectual property rights related to the content provided through this service belong exclusively to the Company.
2. Unauthorized reproduction, redistribution, or secondary use of any Company content, whether domestic or international, is strictly prohibited under copyright and other applicable laws. The Company will take immediate legal action upon discovering such violations.
3. In the event that a dispute arises with a third party due to a violation of this Article, the member shall resolve the dispute at their own responsibility and expense and shall not cause any damage, loss, or disadvantage to the Company.

Article 23. Management of Information
1. The Company may collect the following information regarding users’ access history for the purpose of analyzing access and improving user experience:
(1) IP addresses or device identification numbers of mobile terminals when users access this service’s servers
(2) Access information obtained through the use of cookies (a technology that temporarily stores data on the user’s computer via a web browser to record visit frequency, last access date, etc.)
2. Users acknowledge that if cookies are disabled via browser settings, the use of this service may be limited.

Article 24. Maintenance of the Service
To maintain the stable operation of this service, the Company may temporarily suspend or discontinue the provision of all or part of this service without prior notice to users in any of the following cases:
(1) When performing regular or emergency maintenance of computer systems (hereinafter referred to as “Systems”) necessary for operating the service
(2) When operation of the System becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, or heavy snow
(3) When operation of the System becomes difficult due to war, civil unrest, terrorism, riots, or other social instability
(4) When operation of the System becomes difficult due to malfunction, unauthorized access, or computer virus infection
(5) When required to do so by administrative or judicial authorities based on legitimate grounds
(6) When the Company deems it unavoidable to suspend or discontinue the System for any other reason

Article 25. Modification or Termination of Membership Terms
The Company may, without prior notice to members, change, revise, discontinue, or terminate these Membership Terms or their operational details. Members agree to such changes in advance. The revised Terms shall take effect upon modification.

Article 26. Governing Law
1. The formation, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.
2. In the event of any issue arising from the use of this service that cannot be resolved under these Terms, the member and the Company shall make good-faith efforts to resolve it through mutual discussion.

Article 27. Jurisdiction
In the event of any dispute between the member and the Company concerning these Membership Terms, the court with jurisdiction over the location of the Company’s head office shall have exclusive jurisdiction as the court of first instance.

Supplementary Provision: These Terms shall apply to all users as of October 1, 2025.

Customer Support Contact:
CENO Company Customer Service Department
Phone: 03-6455-1371
Hours: 11:00–18:00 (excluding weekends, national holidays, and long holiday periods including New Year holidays)