About Membership Registration
Q. Can I place an order without registering as a member?
A. Yes, you can place an order even without creating a membership account.


About Login
Q. I forgot my login password.
A. Please enter your registered email address in the “Forgot Password” form and submit it. A notification email will be sent to your registered email address.


About Orders
Q. How much is the shipping fee?
A. For deliveries within Japan, a flat rate of 330 yen (tax included) will be charged. For international deliveries, shipping fees vary depending on the weight and destination zone.

Q. When will payment be processed for pre-order items?
A. Payment is processed at the time of order placement, regardless of whether the item is a pre-order or in-stock product.

Q. Can I pay in installments?
A. Only single (lump-sum) payment is available.

Q. Can I pay by bank transfer?
A. We do not accept bank transfers. Payment is only available by credit card (online payment).

Q. Can I save my credit card information?
A. After registering as a member, you can choose to save your card information at checkout for future purchases. Please tap “Save payment information for next purchase” when placing your order.
*Please note that information cannot be saved before completing an order.

Q. I accidentally closed my browser during checkout. Was my order completed?
A. When your order is successfully completed, you will receive an order confirmation email. If you do not receive this email, your order may not have been completed. Please contact our customer service at [info@vanquish.jp].

Q. After clicking “Pay Now,” the screen froze. Did my order go through?
A. Depending on your device or network environment, it may take time for the page to update. Please do not refresh the page, as it may result in duplicate orders. If you are unsure, check your “My Page” or contact our customer service at [info@vanquish.jp].

Q. Can I cancel or change my order?
A. Once an order is confirmed, we cannot accept cancellations or changes (including color or size exchanges) for customer convenience.

Q. Can I have my order delivered to a convenience store?
A. Unfortunately, we do not offer convenience store pickup service.

Q. Can I pick up my order at a Yamato Transport office?
A. Yes, you can. Please enter the address of the desired Yamato office when placing your order. Pickup hours and days vary by location, so please check the Yamato Transport website for details.
*Please make sure to include your name and phone number when using this option.

Q. Are tax and customs duties included for overseas purchases?
A. Prices include Japanese consumption tax. However, import duties may be charged upon receipt depending on your country’s regulations. Please check the customs rules of the destination country.

Q. An item went out of stock while it was still in my cart. Why?
A. Placing an item in your cart does not guarantee stock. The product is secured only when your order is completed. If another customer completes checkout first, the item may become unavailable.


About Shipping
Q. Can I change my shipping address?
A. Yes, as long as your order has not yet been handed over to the delivery company. Please contact our customer service at [info@vanquish.jp].
*If the order has already been shipped, please contact the delivery company directly to change the address.

Q. Do you ship internationally?
A. Yes, we do. Domestic deliveries are handled by Yamato Transport, and international deliveries are primarily shipped via EMS (Express Mail Service).
*If EMS shipping is unavailable, DHL will be used. Please note that we cannot accommodate requests for other delivery companies.

Q. How long does it take for orders to arrive?
A.Orders are shipped within approximately 3 business days after placement.
For domestic deliveries, items will arrive about 1–2 days after shipping (excluding remote islands).
For international deliveries, it generally takes around one week after ordering, depending on the country and delivery conditions.
*Same-day shipping is not available. Thank you for your understanding.
*Shipping operations are closed on weekends and public holidays, as well as during the New Year holidays.
*If your shipping address is incomplete, shipment will be put on hold until we confirm the address via email.
*Depending on order or stock status, shipping may take additional time.

Q. Can I specify the delivery date and time?
A. Due to system limitations, delivery date and time cannot be selected during checkout. If you wish to request a specific delivery date or time, please contact our customer service at [info@vanquish.jp].

*Please note that we may not be able to accommodate your requested delivery time. We also cannot provide tracking details after dispatch — please contact the delivery company directly.
*Date and time selection is not available for international deliveries.

Q. My package didn’t arrive on the specified date.
A. Even if you request a specific date and time, delivery may be delayed due to traffic or other circumstances. Please contact the delivery company directly for details after dispatch.

Q. Can multiple separate orders be shipped together?
A. Each order is shipped individually. If you want multiple items shipped together, please place them in a single order.
Please note that items with different delivery times (such as pre-orders) cannot be combined in one shipment.

Q. My package was returned because I couldn’t receive it. Can it be reshipped?
A. We do not reship orders that were returned to us due to missed deliveries. Yamato Transport holds packages for 8 days after the first delivery attempt. Please make sure to receive your package within that period.
*If your package is returned, it will be treated as undelivered. The round-trip shipping and related costs will be charged to the customer.
*Customers whose packages are returned may be restricted from placing future orders on this or any other online store operated by our company.


About Email Newsletters
Q. What is the email newsletter?
A. It is a mailing service that provides the latest information, such as new arrivals, as soon as it becomes available.

Q. How can I unsubscribe from the email newsletter?
A. You can update or unsubscribe from the email newsletter through your “My Page.”


About Receiving Emails
Q. I didn’t receive an order confirmation or shipping confirmation email.
A. An order confirmation email is automatically sent after each order. If you do not receive one, please check the following:

• Whether your registered email address is correct
• Whether your domain settings block incoming emails
• Whether the email is in your spam folder
• Whether your registered email address violates RFC standards

Examples of non-RFC-compliant addresses:
* A period (.) before the @ mark
* Two or more consecutive periods before the @ mark
* Inclusion of characters other than alphanumeric or permitted symbols (!,#,$,%,&,* etc.)

If you still cannot locate the email, please check your order history on “My Page” or contact us at [info@vanquish.jp].

Q. I sent an inquiry by email. When can I expect a reply?
A. We aim to respond as soon as possible, but depending on the inquiry, replies may take a few days. Inquiries sent on weekends, public holidays, or during year-end holidays will be answered on the next business day.
If you do not receive a reply after several business days (excluding weekends/holidays), please confirm the following and contact us again by email or phone (03-6455-1371).

• Whether your registered email address is correct
• Whether your domain settings block incoming emails
• Whether the email is in your spam folder
• Whether you are using an OCN domain address (some providers, such as OCN, may block Gmail from our domain)
• Whether your email address violates RFC standards

Examples of non-RFC-compliant addresses:
* A period (.) before the @ mark
* Two or more consecutive periods before the @ mark
* Inclusion of characters other than alphanumeric or permitted symbols (!,#,$,%,&,* etc.)


After Receiving Your Order
Q. The product I received is defective. What should I do?
A. If you receive a defective or incorrect item, we will arrange an exchange or return. Please email us at [info@vanquish.jp] including your order number, product name, color, size, and details of the issue. Return shipping costs will be covered by our company.

*If inspection shows no defect, the item will be returned to you with shipping costs charged on delivery.

Please note that we cannot accept returns or exchanges in the following cases:
• More than 8 days have passed since arrival
• The item has been used, altered, washed, or cleaned
• The invoice, tags, or labels are detached or missing
• The item has odor, stains, or damage caused after delivery
• Packaging has been opened (if packaging is considered part of the product)
• The shoe box or packaging has a shipping label affixed directly
*If replacement stock is available, we will exchange; if out of stock, we will refund or repair (when possible).
*For international orders, refunds will be issued instead of exchanges. Color or size changes cannot be accepted.


Others
Q. Do you offer gift wrapping or shopping bags?
A. We do not offer gift wrapping. Please prepare your own wrapping if needed. Shopping bags are provided only for in-store purchases and are not included with online orders. Gift boxes are available as an option on product pages.

Q. How accurate are the product colors compared to what I see on screen?
A. Product images are adjusted to appear as close to the actual color as possible, but color may vary depending on your monitor or device. If you are unsure about color or fabric texture, please contact us before purchasing. Please note that slight color differences between images and actual products are not considered defects.

Q. Can you hem pants for me?
A. We do not offer hemming services. Please consult your local tailor.

Q. I’m worried about the size.
A. Each product page lists actual measurements. We recommend comparing them with your own clothing. Please note that measurements may vary by a few centimeters depending on fabric or manufacturing. For questions, please contact [info@vanquish.jp].

Q. Are your sizes the same as regular “M” sizes?
A. Size indications such as “S,” “M,” “28,” “30,” etc. differ between brands and items. Please check the size chart on each product page and compare with your own garments. Measurements are taken using our own method, described in the “Size Guide.”
*Due to individual differences and materials, slight variations (a few centimeters) may occur. Please use the measurements as a reference only.

Q. Can I receive a receipt with my order?
A. Due to system limitations, receipts cannot be enclosed with orders. If you need one, please contact our customer service at [info@vanquish.jp] after receiving your product.