Seller
CENO Company

Person Responsible for Operations
Ryo Ishikawa (CEO)

Address
[Head Office]
4F Sun Rose Daikanyama, 11-6 Sarugakucho, Shibuya-ku, Tokyo 150-0033, Japan

Phone Number
+81-3-6455-1271

Email Address
info@vanquish.jp

Product Price
Displayed per product

Order Method
Online transactions via shopping cart

Payment Methods
Credit card payment (VISA, MASTER, JCB, AMEX)
Shop Pay
Google Pay

Shipping Fee
Flat rate of ¥330 (tax included) within Japan

■ International Shipping Charges
Shipping cost is calculated based on the destination region and total package weight (including product, additional items, and packaging) at the time of order. Rates are in accordance with EMS (Express Mail Service) guidelines.

Payment Deadline
Credit card payment: Payment is processed at the time of order confirmation. The actual billing date and terms may vary depending on your credit card provider. Please contact your card issuer for details.

Delivery Timing
Orders are usually shipped within 2–3 business days of order confirmation.
*You will receive a confirmation email when your order is shipped. However, during high-volume periods, there may be delays or the shipping confirmation email may not be sent.*

Returns
If you receive a defective item or an item different from what you ordered, we will arrange a return or exchange.
Please contact customer service at [info@vanquish.jp] with the following information: [Order number, Product name, Color, Size, and Product condition].
Return shipping costs will be covered by us.
*If the returned item is found to have no defects, it will be sent back to you via cash-on-delivery.*

Please note that returns and exchanges cannot be accepted in the following cases:

・More than 8 days have passed since delivery
・The product has been used, altered, washed, or dry-cleaned
・The invoice, product tags, or labels have been removed or lost
・The product has acquired odors, stains, or damage while in the customer's care
・The product packaging has been opened (in cases where the packaging is considered part of the product)
・Shipping label is attached directly to the shoebox or product packaging
*If stock is available, we will offer an exchange. If sold out, we will either refund or offer repair, if possible.*
*For international orders, refunds will be offered as a general rule.*
*Please note that exchanges for different colors or sizes are not accepted.*

For purchases made through our online store, all returns or exchanges must be handled via delivery service. We do not process returns or exchanges at physical stores.