CENO Company recognizes the importance of our customers’ personal information and is committed to protecting it. In this regard, we have established the following Privacy Policy.
October 1, 2025
CENO Company　President & CEO: Ryo Ishikawa

“Personal Information” refers to information that can identify a specific individual, such as name, address, telephone number, and email address.

Proper Acquisition of Personal Information
CENO Company may ask customers to provide personal information when necessary. In such cases, we will clearly state the purpose of use and collect, process, and handle personal information only within the scope necessary to achieve that purpose.

Purpose of Use
To provide and send information about our products, services, events, business hours, and other announcements
To conduct market research, product development, usage analysis, and membership management

Restriction of Use
Personal information will not be used for any purposes other than those notified or publicly announced in advance.

Management of Personal Information
Personal information entrusted to us by customers will be strictly managed either on servers that are technically protected against unauthorized access or by authorized personnel with restricted access. We will implement appropriate and reasonable security measures to prevent leakage, alteration, or loss, and will make every effort to protect personal information.

Outsourcing of Personal Information Handling
We may outsource the handling of personal information to external service providers. In such cases, we will select contractors capable of properly handling personal information and establish necessary provisions in the outsourcing agreement, such as personal information security management and confidentiality. We will also supervise the contractors to ensure that appropriate and sufficient security measures are implemented.

Provision of Personal Information to Third Parties
We will not provide customers’ personal information to any third party, except in the following cases:

・When disclosure is required by law or regulation
・When necessary to protect human life, body, or property, and obtaining the customer’s consent is difficult
・When cooperation is necessary with judicial or administrative authorities in performing legally mandated duties, and obtaining the customer’s consent could hinder the performance of such duties

Personal Information Handling Entity
Shopify Inc.
Chief Privacy Officer
151 O’Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada

Use of Cookies
Information obtained through cookies on our website includes identifiers such as the following:

Cookie ID (a code automatically issued by the web browser when visiting this website)
Session identification information

The purposes for which we use cookies are to make our website easier to use and to understand how visitors use our website so that we can improve its relevance to users’ interests and needs.
We also use Google Analytics and Shopify analytics to understand usage trends. Data obtained through the use of these cookies is collected and managed in accordance with the privacy policies established by the respective service providers.

Disclosure of Personal Information
If you wish to request the disclosure or review of your personal information, we will respond in accordance with our prescribed procedures within a reasonable scope.

Compliance with Laws and Regulations
CENO Company will comply with all applicable laws, regulations, and guidelines related to the protection of personal information.

Continuous Improvement of the Compliance Program
We will establish and operate a compliance program related to personal information protection and strive for its continual improvement.

Inquiries Regarding Personal Information
For inquiries regarding personal information held by CENO Company, please contact our Customer Service Department.

 

Established on October 1, 2025